We use a full appointment system. We operate to ensure 48-hour access to a health care professional. This means that you as a patient should not have to wait any longer than 2 working days to see or speak to a doctor or nurse. If an appointment within 48 hours has not been offered and you feel your problem cannot wait please leave a contact number and a doctor will return your call at the nearest possible time. Whilst we can ensure that you speak to or are seen by a healthcare professional within 2 days we cannot guarantee that it will be with the doctor or nurse of your choice.
- Try to arrive on time for your appointment/or keep your phone line free
- Remember one appointment is for one person
- Cancel your appointment as soon as possible if you don't need it
Bear in mind some problems take longer than others and be patient if you have to wait (one day your problem might be the long one).
If a patient rings outside these times he/she may be asked to ring back during the appointed times. If this is not possible the patient may leave a number for the doctor to make contact at an appropriate time.
In an emergency the Receptionist will take details. Assurance will be given to the patient that it will be attended immediately. The duty doctor will be contacted immediately and appropriate will be taken.
Surgery Hours by Appointment (Tel: 028 21771411)
You can also book, view or cancel appointments on-line, please call to reception for more details.
Due to the increased number of wasted appointments, it has been necessary to implement a DNA policy this can be obtained from the further information section on our website or from a member of staff at the medical centre.
Please note due to Covid the appointment system has been altered you can contact reception for more details. We will continue to try and offer 48 hr access to a medical professional.