ARE YOU AND YOURS REGISTERED WITH A DENTIST?? "to be entitled to receive your dental care under the NHS, you must be registered with your dentist and the registration needs to be renewed every two years.  The Glens Dental Practice situated in the Medical Centre is accepting new patients of all ages and welcoming back our past patients who registration has lapsed.  Call at the dental reception in the Medical Centre or telephone 028 21771242 for details about your NHS dental registration.

Men ACWY Vaccine: Now available for all young people who were born between 02.07.1998 and 01.07.1999, and for Students up to the age of 25 who will be commencing University in 2016 for the first time, please contact reception to make an appointment.

ANTIBIOTIC REQUESTS: In accordance with NHSCT guidelines, the practice will no longer be able to issue antibiotics for any purpose (ie: coughs, chest infection etc). It will be necessary for the patient to attend either a Nurse or GP for assessment. In the case of a suspected kidney/urine infection a urine sample must be left in for analysis. 

You are at risk of Peripheral Vascular Disease
Please see latest news section for full details

In-House Counselling Service
Mr Joe Brogan holds weekly clinics.  These are free of charge to our patients.  If you are interested please speak to your doctor.

Out of Hours
“Dalriada Urgent Care” provides this service. When the medical centre is closed a pre-recorded message will be obtained by phoning 2177 1411 or alternatively you may telephone directly. 028 2566 3500 Please consider that this is an emergency service only

Practice Charter

Rights and Responsibilities of Practice and Patients:

The Medical Practice

  • Patients will be treated with courtesy, respect & confidentiality
  • Urgent problems will be seen on the same day by whichever doctor is available
  • We will ensure the practice is fully accessible to the disabled
  • Whenever possible you will be offered an appointment with the doctor of your choice for routine appointments
  • You will be seen as near to your appointment time as possible
  • You will be given an explanation if waiting times are running late
  • The practice will inform you of the service it provides, how you can access them and information to help you be healthy
  • Advice will be given and/or medication prescribed as required
  • The doctor is here to give you treatment and advice. It is important that you can understand the information that is given to you. If you are unsure about your treatment please ask for more information.


  • Patients have a responsibility to treat our practice staff with equal courtesy and respect
  • All appointments are arranged to cover one consultation. Please make a separate appointment for each person who needs to see the doctor
  • Only request an urgent appointment when you feel it is medically necessary
  • If you cannot keep your appointment please let us know as far in advance as possible so someone else may be offered the appointment
  • Please try to be flexible in requesting your appointment to allow yourself to see the doctor of your choice
  • Routine appointments are booked at 10 minute intervals.
  • Please do not ask for a home visit unless it is absolutely necessary. It is better to come to the surgery where all the facilities are available and treatment can be started immediately if required.
  • Please do not call the out of hours service except in an emergency.
  • Please tell the receptionist if you change your name, address, or telephone number

Violent Patients

  • Where a patient is abusive or uses violent behaviour on the premises or towards a member of the Primary Health Care Team, he/she will be removed from the Practice List.  Their medical treatment will be carried out by a practitioner contracted by the Northern Health and Social Services Board at organised premises in Ballymena.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

                               Zero tolerance

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