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Noticeboard

ARE YOU AND YOURS REGISTERED WITH A DENTIST?? "to be entitled to receive your dental care under the NHS, you must be registered with your dentist and the registration needs to be renewed every two years.  The Glens Dental Practice situated in the Medical Centre is accepting new patients of all ages and welcoming back our past patients who registration has lapsed.  Call at the dental reception in the Medical Centre or telephone 028 21771242 for details about your NHS dental registration.

Men ACWY Vaccine: Now available for all young people who were born between 02.07.1997 and 01.07.1998, and for Students up to the age of 25 who will be commencing University in 2016 for the first time, please contact reception to make an appointment.

ANTIBIOTIC REQUESTS: In accordance with NHSCT guidelines, the practice will no longer be able to issue antibiotics for any purpose (ie: coughs, chest infection etc). It will be necessary for the patient to attend either a Nurse or GP for assessment. In the case of a suspected kidney/urine infection a urine sample must be left in for analysis. 

IMPORTANT: ARE YOU AGED 50 OR OVER AND DO YOU SMOKE - If so
You are at risk of Peripheral Vascular Disease
Please see latest news section for full details

In-House Counselling Service
Mr Joe Brogan holds weekly clinics.  These are free of charge to our patients.  If you are interested please speak to your doctor.

Out of Hours
“Dalriada Urgent Care” provides this service. When the medical centre is closed a pre-recorded message will be obtained by phoning 2177 1411 or alternatively you may telephone directly. 028 2566 3500 Please consider that this is an emergency service only

Complaints

We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in -house complaints procedure, drawn up to respond to patient grievances.

Our practice procedure is not able to deal with questions of legal liability or compensation. If you use this procedure it will not affect your right to complain to the Patient Client Council.

Please note that we have to respect our duty of confidentiality and a patient’s consent will be necessary if the patient in person does not make a complaint. If you wish to make a complaint, please telephone or write to our Practice Manager or Dr Grant.

Your complaint will be acknowledged in writing normally within 2 working days. We believe it is important to deal with complaints swiftly, so you may be offered an appointment for a meeting to discuss the details. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. Occasionally it may take longer, but we will keep you informed throughout.

Your complaint will be investigated fully and you will receive a written report from the Practice (normally within 7 days) as to the outcomes of the investigations and where appropriate receive an apology and be informed of the steps taken to ensure the situation does not recur.

For further information please ask at reception for an Information Leaflet.



 
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